We carefully curate our selection by considering factors such as customer reviews, ratings, awards, and recommendations from toy and game experts. We strive to offer a diverse range of high-quality, engaging, and educational products that cater to different ages and interests.

Our products cater to a wide range of ages. Each product page provides detailed information about the recommended age group, safety guidelines, and educational benefits to help you make an informed decision based on the child's age and developmental stage.

Absolutely! We're always looking to expand our collection. If there's a specific toy or game you're interested in, please contact us through our website. We'll do our best to source it and notify you once it's available.
Ordering and Payment

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other digital wallets. All transactions are secured with SSL encryption to protect your personal and financial information.

Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number on our website to track your order's progress.
Shipping and Delivery

Currently, we only ship within the United States. But stay tuned, we might expand internationally in the future!

Delivery times vary based on your location and the shipping method selected. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-7 business days for domestic orders to 7-21 days for international orders.
Returns and Exchanges

We accept returns within 30 days of purchase for a full refund or exchange. Products must be returned in their original condition and packaging. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defective product or error on our part.

To initiate a return or exchange, please contact our customer service team through our website with your order number and the reason for the return. We will guide you through the process and provide you with the necessary information and return address.

Customer Support

Our customer support team is available to assist you with any questions or concerns. You can reach us via email at support@lostcitytoys.com. Our operating hours are Monday to Friday, 9 am to 5 pm (CST).
Bonus

Yes, we do! We encourage you to subscribe to our email list to stay informed about exciting promotions, exclusive deals, and new product releases.